How to Unlock a Google Apps Account

The other day my Google Apps account randomly stopped working in my Mac Mail application.  The ‘the password you entered is invalid’ error kept popping up, even though I knew it was correct.  After some digging, I found that occasionally a Google Apps account might become locked for one reason or another.  Unfortunately the problem and the fix wasn’t obvious, but I eventually found a solution.

To unlock your Google Apps account, go to:, fill out the Captcha, and your account should unlock.

Feel free to leave comments or possible reasons for why a Google Apps account might get locked.


  1. Great article, I just given this onto a co-worker who was doing a little research on that. And he in fact purchased me lunch because I discovered it for him

  2. Oh Man!!!! Thank you very much for helping me out.

    I was about to cry because I locked my domain account by mistake and totally unable to access even after resetting password with alternate email.

    There was not even enough help available on google forum or may be I didn’t found it.

    Thanks once again.

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